e-scc.org

Thank you for visiting the new e-SCC, and as you can see we are still very much a work in progress. While we’re very much dedicated to providing the highest-quality information and resources possible, we are unfortunately sidelined far too often with unavoidable tangential concerns.

Never fear, loyal readers, for we are currently nearing the completion of the research and development phase of the second version of this website.

Hopefully all of the awkward and unhelpful language will be edited and re-written to at least a junior high reading level, and the resources will more accurately reflect the realities of the modern e-skills world (though keeping it truly up-to-date on a day-to-day basis may be a goal always just out of reach!).

Here at e-SCC, we cover e-skills, those specific administrative skills that directly ties in with the internet.

Overview

An example of e-skills would be those skills needed to effectively respond to customers by e-mail, Internet, or other electronic means. Skills that would improve e-mail composition, data entry, and typing would fall under this category. Let’s face it – the stronger your e-skills, a necessary skill set in today’s job market – the greater your chances are in landing that better job.

Let’s take a measured look at some of these specific skills:

Data Entry

Many jobs require some degree of data entry. Whether you’re handling customer calls and processing real-time requests, establishing your compound stock earnings, or working on inventory, data entry is simply a fact of life for most jobs.
* Data entry speed and accuracy are measured.

Key Benefits

* Measures the basic skills every employee needs to succeed
* Is the first interactive simulation for written communication skills
* Provides a quick and objective way to evaluate e-mail and writing skills
* Provides personalized feedback based on assessment results
* Outlines specific steps for improvement and ongoing development
* Supports both onsite and remote testing
* Provides a consistent, fair, and legally-defensible process

Skills Measured

e.SKILLS includes three separate skills assessments: Data Entry, E-mail Composition, and Typing / Keyboarding. Skills assessments can be administered separately or in any combination.

E-Mail Composition

* Participants receive e-mail messages from customers with various questions or issues

* Participants are required to look up customer and product information (using information screens) and respond in writing via e-mail

* Spelling, grammar, vocabulary, tone, and response content are assessed

Typing

* Participants view written e-mail messages

* Participants are required to retype the e-mail messages as quickly and accurately as possible

* Typing speed and accuracy are measured

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