e-scc.org

Here at e-SCC, we cover e-skills, those specific administrative skills that directly ties in with the internet.

Overview

An example of e-skills would be those skills needed to effectively respond to customers by e-mail, Internet, or other electronic means. Skills that would improve e-mail composition, data entry, and typing would fall under this category. Let’s face it – the stronger your e-skills, a necessary skill set in today’s job market – the greater your chances are in landing that better job.

Let’s take a measured look at some of these specific skills:

Data Entry

Many jobs require some degree of data entry. Whether you’re handling customer calls and processing real-time requests, or working on inventory, data entry is simply a fact of life for most jobs.
* Data entry speed and accuracy are measured.

Key Benefits

* Measures the basic skills every employee needs to succeed
* Is the first interactive simulation for written communication skills
* Provides a quick and objective way to evaluate e-mail and writing skills
* Provides personalized feedback based on assessment results
* Outlines specific steps for improvement and ongoing development
* Supports both onsite and remote testing
* Provides a consistent, fair, and legally-defensible process

Skills Measured

e.SKILLS includes three separate skills assessments: Data Entry, E-mail Composition, and Typing / Keyboarding. Skills assessments can be administered separately or in any combination.

E-Mail Composition

* Participants receive e-mail messages from customers with various questions or issues

* Participants are required to look up customer and product information (using information screens) and respond in writing via e-mail

* Spelling, grammar, vocabulary, tone, and response content are assessed

Typing

* Participants view written e-mail messages

* Participants are required to retype the e-mail messages as quickly and accurately as possible

* Typing speed and accuracy are measured

To improve your hand / eye coordination skills, try playing some online slots at casinos that accept US players.